For service, login to submit a claim, call 800-206-5614.
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For service, login to submit a claim, call 800-206-5614
Frequently Asked Questions
Are there deductibles for any of the service plans?
There are no deductibles for New Leaf Service Plans*. Please review the service plan terms and conditions for full details.
How do I file a claim?
If you have a failure or accidentally damage your covered footwear, obtaining a replacement is simple. Take your covered footwear to a Shoe Sensation store (you must have your sales receipt) and the store associate will replace your footwear with a new pair. * Please review the plan terms and conditions for full details.
What if I didn't receive my email confirmation for my service plan?
Please first check your spam/junk folder and if you did not receive it, you can request that it be resent by clicking forgot password and typing in your email address.
In the event my product is replaced, will the new replacement be covered for the remainder of the service plan term?
When a product is replaced, the extended service plan is fulfilled. You have the option to purchase a new service plan on your new product.
What do I do if there is no Shoe Sensation store nearby?
If there is no Shoe Sensation store conveniently located near you, simply visit www.newleafsc.net/shoesensation or contact us at 800-206-5614.
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909 Lake Carolyn Parkway
Suite 900
Irving, Texas 75039
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