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Frequently Asked Questions
 
Q: How long is my product eligible for a New Leaf Service Plan?
A: Given that your product has a valid one-year manufacturer warranty, the extended service plan may be purchased up to nine months from the product's original date of purchase.
 
Q: Are there deductibles for any of the service plans?
A: Yes, deductibles apply for all service plans sold on drones. Please review the service plan terms and conditions for full details.
 
Q: In the event my product is replaced, will the new replacement be covered for the remainder of the service plan term?
A: When a product is replaced, the extended service plan is fulfilled. You have the option to purchase a new service plan on your new product.
 
Q: Can I transfer the service plan to a new owner?
A: Yes, it's simple. Submit the request to the service plan administrator, New Leaf Service Contracts, in writing, including the new owner's information and a $25 transfer fee.
 
Q: Can I file a claim online?
A: Yes, you will receive a user ID/password that will allow you to view your order, update your information, and initiate a claim.
 
Q: Who will perform the service if repairs are needed?
A: We have a comprehensive service network and use only authorized technicians trained to repair all types and brands of products.
 
Q: What if I didn't receive my email confirmation for my service plan?
A: Please first check your spam/junk folder and if you did not receive it, you can request that it be resent by clicking forgot password and typing in your email address.
 
Q: If I change my mind, can I cancel my extended service plan?
A: We are confident you will be satisfied with your extended service plan. But if not, you can cancel your plan at any time, no questions asked. For more information, please see the Terms and Conditions.
 
Q: What is covered under the Samy’s Camera Care Program?
A: Our plan covers your product from unpredictable mechanical/electrical breakdowns.
 
Q: What is covered under the Samy’s Camera Accidental Damage From Handling plan?
A: Our Accidental Damage From Handling plan covers your product from mishaps such as spills, drops, falls and other situations where sudden and unforeseen damages occur. Accidental Damage From Handling does not cover immersion or product misuse.
 
Q: What is covered under the Drone Service Plan?
A: The Drone Service Plan covers your drone for one collision and any mechanical or part failure. Please review the service plan terms and conditions for full details.
 
Q: When does coverage begin on Accidental Damage From Handling plans?
A: Coverage begins on the product's date of purchase.
 
 
~ For more information, please see the Terms and Conditions.