Dear New Leaf customers & partners,
We are open and operating as normal with the exception of adjusted hours of operations.
While we work to continue excellent service during the COVID-19 outbreak, there are a few things we would like our customers and partners to keep in mind:
1. Our call center is based in a suburb of Dallas, Texas and we are closely monitoring and complying with the direction provided by our local authorities.
2. As a third-party administrator, New Leaf partners with independent service providers across the nation to provide service to our millions of customers. To ensure the health and safety of our independent service providers, we stand behind our partners’ decision to temporarily suspend business or postpone services scheduled due to COVID-19 if they feel it necessary or if required to by their local authorities.
We thank our valued customers for their patience and understanding while we all adjust. We will continue to monitor the CDC guidelines as the situation evolves and will notify our customers if any further adjustments to our processes are required.
If you have any questions or concerns regarding an open claim or if you need to schedule service, please contact Customer Service at customer@newleafsc.net or go online to www.TryNewLeaf.com/customer-information.
Sincerely,
The New Leaf Team
OUR HOURS OF OPERATION ARE AS FOLLOWS:
M-F 7:30am-7:00pm CST
Saturday 8:30am - 5pm CST
Sun. CLOSED
