Frequently Asked Questions
  • Are there deductibles for any of the service plans?
    • There are no deductibles for New Leaf Service Plans*. Please review the service plan terms and conditions for full details.
  • Who will perform the service if repairs are needed?
    • We have a comprehensive service network and use only authorized technicians trained to repair all types and brands of products.
  • Can I transfer the service plan to a new owner?
    • Yes, it's simple. Submit the request to the service plan administrator, New Leaf Service Contracts, in writing, including the new owner's information and a $25 transfer fee.
  • Can I file a claim online?
    • Yes, you will receive a user ID/password that will allow you to view your order, update your information, and initiate a claim.
  • What if I didn't receive my email confirmation for my service plan?
    • Please first check your spam/junk folder and if you did not receive it, you can request that it be resent by clicking forgot password and typing in your email address.
  • If I change my mind, can I cancel my extended service plan?
    • We are confident you will be satisfied with your extended service plan. But if not, you can cancel your plan at any time, no questions asked. For more information, please see the Terms and Conditions.
  • In the event my product is replaced, will the new replacement be covered for the remainder of the service plan term?
    • When a product is replaced, the extended service plan is fulfilled. You have the option to purchase a new service plan on your new product.
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909 Lake Carolyn Parkway
Suite 900
Irving, Texas 75039
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