Q: How long is my product eligible for a New Leaf Service Plan?
A: Your service plan may be purchased up to 30 days from the product’s original date of purchase.
Q: In the event my product is replaced, will the new replacement be covered for the remainder of the service plan term?
A: When a product is replaced, the service plan is fulfilled. You have the option to purchase a new service plan on your new product.
Q: Can I file a claim online?
A: Yes, if you provided an email address when completing your registration, you will receive a user ID/password that will allow you to view your order, update your information, and initiate a claim. You may also file a claim at www.newleafsc.net/joann
Q: Who will perform the service if repairs are needed?
A: Authorized service providers will be assigned to repair your product.
Q: What if I didn't receive my email confirmation for my service plan?
A: Please first check your spam/junk folder and if you did not receive it, you can request that it be resent by clicking forgot password and typing in your email address.
Q: If I change my mind, can I cancel my service plan?
A: We are confident you will be satisfied with your service plan. But if not, you can cancel your plan at any time, no questions asked. For more information, please see the Terms and Conditions.
Q: What is covered under the New Leaf Service Plan?
A: Our plan covers your product from unpredictable mechanical/electrical breakdowns.
~ For more information, please see the Terms and Conditions.