For service, login to submit a claim or call 877-858-6869.
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For service, login to submit a claim or call 877-858-6869.
Frequently Asked Questions
How long is my product eligible for a New Leaf
Service Plan?
Your service plan may be purchased up to 30 days from the product’s original
date of purchase.
In the event my product is replaced, will the new
replacement be covered for the remainder of the service plan term?
When a product is replaced, the service plan is fulfilled. You have the option
to purchase a new service plan on your new product.
If I change my mind, can I cancel my extended
service plan?
We are confident you will be satisfied with your extended service plan.
But if not, you can cancel your plan at any time, no questions asked. For more
information, please see the Terms and Conditions.
Who will perform the service if repairs are needed?
We have a comprehensive service network and use only authorized
technicians trained to repair all types and brands of products.
What if I didn't receive my email confirmation for
my service plan?
Please first check your spam/junk folder and if you did not receive it,
you can request that it be resent by clicking forgot password and typing in your email
address.
Can I file a claim online?
Yes, if you provided an email address when completing your registration, you
will receive a user ID/password that will allow you to view your order, update your information,
and initiate a claim. You may also file a claim at www.newleafsc.net/joann
Can I transfer the service plan to a new owner?
Yes, it's simple. Submit the request to the service plan administrator,
New Leaf Service Contracts, in writing, including the new owner's information and a $25
transfer fee.
Don’t see your question?
Contact Us
909 Lake Carolyn Parkway
Suite 900
Irving, Texas 75039
877-858-6869
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