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Filing a Claim
Have your sales receipt, product manufacturer, model and serial number available.
Contact our service and support staff at 877-858-6869 or you can file a claim online at www.newleafsc.net/joann
A service representative will verify the information on file and issue a service order number.
Once the failure is determined eligible for coverage we will schedule for in-home or in-store service.
Based on the repair estimate we will determine if your product should be repaired or replaced and proceed as needed.